Privacy Policy
Genda Software Incorporated
Effective Date: April 15, 2026
Last Updated: April 15, 2026
Genda Software Incorporated ("Genda," "we," "us," or "our") provides educational software, AI-assisted learning tools, classroom features, collaboration features, file and content management, and related services (collectively, the "Services").
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the Services.
1. Contact Information
Genda Software Incorporated
8 Pebble Beach Court
Brampton, Ontario, Canada
Website: https://genda.cloud/
Email: support@genda.cloud
Phone: +1 (416) 648-3285
If you have questions or requests about this Privacy Policy or our privacy practices, contact us at support@genda.cloud.
2. Scope
This Privacy Policy applies to information collected through:
Genda web applications and dashboards
AI tutoring, chat, learning bot, voice, and classroom features
File repository, content import, and collaboration features
Institutional, teacher, and student use of the Services
Customer support, billing, and administrative communications
This Privacy Policy does not govern third-party websites, applications, or services that are not operated by Genda, even if they are linked from or integrated with the Services.
3. Information We Collect
We collect information you provide directly, information collected automatically when you use the Services, information from institutions and other users, and information from third-party providers and integrations.
3.1 Account and Identity Information
Depending on how your account is created and used, we may collect:
Username
Email address
Password or authentication credentials processed through our authentication providers
Stytch user ID and related account/session identifiers
Account role, such as student or teacher
Institution, school, class, subsection, or organization affiliation
Subscription plan or account tier
Legal acceptance and marketing communication preferences
First name and last name, if provided
Profile photo, banner image, or profile customization data
Institution-managed accounts may differ from personal accounts. For example, some institution-managed student accounts may not require an email address.
3.2 Profile, Onboarding, and Preference Information
We may collect profile and onboarding information you choose to provide, including:
School or institution name
Subject area
Grade level
Learning style
Learning goals
Discovery or referral source
Topics, interests, or other educational preferences
Notification preferences
Connected account status for supported integrations
3.3 Educational, Classroom, and Usage Information
We may collect information about how you use the Services, including:
Features accessed and used
Classes, groups, sections, bots, tasks, and assignments you join or interact with
Learning activity, engagement, completion, accuracy, streaks, and related metrics
Time, duration, and frequency of feature usage
Last-active or last-online information
Classroom, collaboration, and group participation records
Progress, assessment, and interaction history generated through the Services
For institution-managed use, teachers, schools, or administrators may be able to access student-related activity, classroom records, chat records, usage analytics, exports, and other information associated with educational use of the Services.
3.4 AI, Chat, Voice, and Memory Data
If you use AI-powered features, we may collect and store:
Prompts, messages, questions, and instructions you submit
AI responses and generated content
Conversation history
Voice or real-time session metadata
Uploaded files, repository references, citations, retrieved context, and linked resources used in AI workflows
Quiz, flashcard, study, planning, or tutoring outputs
Model, provider, token, latency, trace, and related operational metadata
Memory and personalization context used to improve continuity of your experience
Some AI-related information may be stored in conversation history, memory/context systems, analytics systems, and retrieval or vector indexing systems in order to operate the Services and provide continuity across sessions and workflows.
3.5 Content You Upload or Create
We may collect and store content you upload, create, connect, or share through the Services, including:
Documents, notes, files, and educational materials
Assignments, submissions, and generated study materials
Shared classroom or collaboration content
Whiteboard, canvas, diagram, or editor content
Messages and communications with other users
Support messages and attachments
3.6 Billing and Transaction Information
If you purchase a paid plan or use billing features, we may collect and store:
Subscription plan information
Billing history and invoices
Limited payment method details made available to us by our payment processor, such as card brand, last four digits, expiration information, and payment status
Stripe customer identifiers and related billing metadata
We do not store full payment card numbers on our own systems. Full payment credentials are processed by our payment processor.
3.7 Information from Integrations and Connected Services
If you connect third-party services, we may collect information necessary to operate those connections, such as:
Provider account identifiers
Provider email address
Access tokens and refresh tokens
File, page, workspace, or document metadata
Content you choose to import, sync, or use through the connection
This may apply to integrations such as Google Drive, Notion, and similar connected services.
3.8 Automatically Collected Technical Data
We and our service providers may automatically collect technical and usage information, including:
Session identifiers and authentication/session token information
Cookie data and similar technologies
Local storage and device-side persistence used by the application
Browser type, user agent, device/browser characteristics, and app environment
Request paths, URLs, API usage, method, timestamps, response status, and performance metrics
Error logs, debugging data, and operational telemetry
Analytics identifiers such as distinct IDs, session IDs, and event metadata
IP address and network-level information that may be received in the course of standard web requests, security monitoring, or third-party service processing
4. Cookies, Local Storage, and Similar Technologies
We use cookies and similar technologies, including local storage, for purposes such as:
Authentication and session management
Security and fraud prevention
Remembering preferences and product state
Analytics, diagnostics, and performance monitoring
Supporting interactive features and continuity across sessions
Examples may include authentication cookies, session cookies, analytics technologies, and local storage used for product state such as notifications, whiteboards, diagrams, or editor content.
You may be able to control some of these technologies through your browser or device settings, but disabling them may affect functionality.
5. How We Use Information
We may use information we collect to:
Provide, maintain, secure, and improve the Services
Create and manage accounts
Authenticate users and manage sessions
Personalize learning, tutoring, recommendations, and user experience
Operate AI, voice, memory, retrieval, and collaboration features
Store and retrieve conversations, files, and classroom content
Process payments, subscriptions, and billing
Provide customer support and respond to inquiries
Send transactional, service, and administrative communications
Send marketing communications where you have opted in or where otherwise permitted by law
Monitor performance, debug issues, and detect abuse, fraud, or misuse
Generate analytics, reports, and operational insights
Support institution-facing classroom, progress, and reporting features
Comply with legal obligations and enforce our terms, policies, and agreements
We may also use de-identified or aggregated information for analytics, product improvement, research, and reporting where permitted by applicable law and contractual commitments.
6. AI Processing and Automated Features
Our Services include AI-assisted features. When you use those features:
your prompts, content, files, and context may be processed to generate outputs;
your interactions may be stored in conversation history and memory/context systems;
operational metadata may be collected for monitoring, debugging, analytics, and service improvement; and
your content may be processed through third-party AI and infrastructure providers that support our Services.
AI-generated outputs may be inaccurate, incomplete, or inappropriate in some cases. You are responsible for reviewing outputs before relying on them.
7. How We Share Information
We may share information in the following circumstances.
7.1 With Service Providers and Infrastructure Providers
We may share information with vendors and service providers that help us operate the Services, including providers involved in:
cloud hosting and storage
authentication and account management
billing and payments
email delivery and transactional messaging
analytics, logging, and product telemetry
AI model, voice, and real-time functionality
file storage, vector retrieval, memory/context systems, and related infrastructure
collaborative and classroom functionality
external account and content import integrations
Current providers used by or integrated into the Services may include, for example:
Amazon Web Services (AWS)
Stytch
Stripe
PostHog
OpenAI
OpenRouter
Google services, including Gmail/SMTP, Google Drive, and certain AI-related services when enabled
Notion
Liveblocks
LiveKit
Honcho
Weaviate
Loops
Some providers may process information on our behalf, and some may process information under their own privacy notices and contractual terms.
7.2 With Educational Institutions, Teachers, and Administrators
If you use the Services through a school, teacher, class, or institution-managed account, we may share information with the sponsoring institution and its authorized users, including:
account and classroom information
activity, engagement, and usage records
assignments, submissions, and educational outputs
learning bot or chat history associated with the institution’s use case
analytics, reports, and exports
profile and classroom participation information
Institutions, teachers, or administrators may control aspects of your account and data in accordance with their agreements with us and their own policies.
7.3 With Other Users When You Use Collaborative Features
If you participate in chats, shared groups, collaborative rooms, classrooms, or similar features, information such as your username, profile information, messages, files, and shared content may be visible to other participants as part of the intended functionality of the Services.
7.4 For Legal, Safety, and Business Reasons
We may disclose information:
to comply with law, regulation, subpoena, court order, or other legal process;
to protect the rights, property, or safety of Genda, our users, or others;
to investigate fraud, abuse, security incidents, or violations of our terms; or
in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar transaction.
8. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements.
Retention may vary depending on the type of information, the account type, and whether the account is personal or institution-managed. For example:
account and profile information may be retained while an account remains active;
conversation history, classroom records, and uploaded content may be retained to support ongoing functionality and institutional use;
billing and transaction records may be retained as required for financial, accounting, and legal purposes;
logs, telemetry, and security records may be retained for operational, security, and audit purposes;
connected-service tokens and metadata may be retained until disconnected, expired, replaced, or no longer needed;
backups and residual copies may persist for a limited period after deletion or change.
If you are using an institution-managed account, your institution may control or influence retention for certain categories of data.
9. Your Choices and Rights
Depending on your account type, location, and applicable law, you may have rights to:
access personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of certain personal information;
request a copy of certain personal information; and
opt out of marketing communications.
Some controls may be available directly in the product, such as profile updates, password changes, notification settings, billing management, or disconnecting supported integrations. Other requests may require contacting us at support@genda.cloud.
If your account is provided through a school, teacher, or institution, you may need to direct certain requests to that institution first, and we may work with the institution as the account administrator.
We may need to verify your identity before acting on a request, and we may decline or limit requests where permitted by law.
10. Marketing Communications
If you opt in, we may send you marketing or promotional communications. You can opt out at any time by following the unsubscribe instructions in the message or by contacting us.
Even if you opt out of marketing communications, we may still send you service-related and transactional messages, such as notices about your account, billing, security, or important changes to the Services.
11. International Data Transfers
Genda may process and store information in Canada, the United States, and other jurisdictions where we or our service providers operate.
As a result, your information may be transferred to and processed in countries that may have different data protection laws than your country of residence. Where required, we use appropriate measures intended to support lawful transfers.
12. Children and Educational Use
The Services may be used by students and other minors in educational settings.
Where minors use the Services:
use may occur through a school, teacher, parent, or guardian;
schools or other institutions may provide oversight and account administration; and
we seek to collect information reasonably necessary to provide the Services.
If you are a parent, guardian, school, or student and have a question about student privacy or believe information was collected inappropriately, contact us at support@genda.cloud.
13. Security
We use administrative, technical, and organizational measures intended to protect information, including measures related to:
authentication and access control
encrypted transmission where supported
token or credential protection for certain integrations
logging, monitoring, and security review
vendor and infrastructure controls
No system is completely secure, and we cannot guarantee absolute security.
14. Legal Bases for Processing
Where required by applicable law, we rely on one or more of the following legal bases:
performance of a contract or provision of the Services you request;
our legitimate interests, such as operating, securing, and improving the Services;
your consent, where required;
compliance with legal obligations; and
protection of vital interests or public interest, where applicable.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the Services, by email, or by other appropriate means.
The "Last Updated" date above indicates when this Privacy Policy was last revised.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact:
Genda Software Incorporated
8 Pebble Beach Court
Brampton, Ontario, Canada
Email: support@genda.cloud
Phone: +1 (416) 648-3285