Terms of Service
Genda Software Incorporated
Effective Date: April 15, 2026
Last Updated: April 15, 2026
ACCEPTANCE OF TERMS
These Terms of Service ("Terms") are a legally binding agreement between you and Genda Software Incorporated ("Genda," "we," "us," or "our") governing your access to and use of the Genda platform, websites, applications, AI features, educational tools, and related services (collectively, the "Services").
By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
If you use the Services on behalf of a school, institution, business, or other organization, you represent that you are authorized to bind that entity to these Terms.
Company Information:
Legal Name: Genda Software Incorporated
Address: 8 Pebble Beach Court, Brampton, Ontario, Canada
Website: https://genda.cloud/
Email: support@genda.cloud
THE SERVICES
Genda provides AI-assisted educational products and related tools, which may include:
AI tutoring, chat, voice, and real-time learning experiences
Academic Assistant, SmartSets, SmartCards, SmartPlans, SmartText, SmartTeach, learning bots, and related educational workflows
Teacher, student, classroom, subsection, discussion, and progress-tracking features
File repository, content upload, document import, and educational material generation features
Collaboration, whiteboard, diagram, calendar, assessment, transcript, and content-sharing features
Institution, educator, and classroom management tools
Integrations with third-party providers and services
Features, models, providers, plan limits, pricing, and availability may change over time. Some features may only be available to certain users, plans, institutions, or geographies.
ELIGIBILITY, MINORS, AND ACCOUNTS
3.1 Eligibility
You may use the Services only if you can form a binding agreement under applicable law and your use is not prohibited by applicable law.
If you are under the age of majority in your jurisdiction, you may use the Services only with authorization from a parent, guardian, school, or other legally authorized adult or institution, as applicable.
3.2 Account Creation and Access
Depending on the feature or onboarding path, accounts may be created through:
Username and password registration
Email-based or institution-managed account creation
Single sign-on, OAuth, magic links, invitations, or other authentication methods
Institution, teacher, or administrator provisioning
You must provide accurate information and keep it current.
3.3 Account Security
You are responsible for:
Maintaining the confidentiality of your login credentials
All activity that occurs under your account
Promptly notifying us of unauthorized access or suspected security incidents
Ensuring your access to the Services complies with your institution's policies and applicable law
We may suspend or require re-verification of accounts if we reasonably suspect unauthorized access, fraud, abuse, or policy violations.
PLANS, BILLING, PAYMENTS, AND TRIALS
4.1 Plans
Genda may offer free plans, paid plans, educator plans, institution-managed access, trials, promotions, and enterprise or custom offerings. Examples of plan names currently used in the product may include Core, Pro, Pro+, and Max, but available plans may change.
If you access the Services through a school or institution, separate order forms, data processing terms, or institutional agreements may apply. In the event of a conflict between these Terms and a separately executed institutional agreement, the institutional agreement will control to the extent of the conflict.
4.2 Pricing
Pricing, billing intervals, included features, usage allowances, and plan limits are as displayed:
On the pricing page
In the checkout flow
In the authenticated billing flow
In an applicable order form or institutional agreement
We may change prices, plan structures, feature availability, or limits at any time, subject to applicable law and any required notice obligations.
4.3 Payment Processing
Paid subscriptions and billing features are processed through third-party payment providers, including Stripe. By submitting payment information or using a paid plan, you authorize us and our payment processors to charge the applicable payment method for recurring and one-time charges, taxes, and other amounts due.
4.4 Renewals, Changes, and Taxes
Unless otherwise stated at purchase, paid subscriptions renew automatically at the end of each billing period until canceled.
You are responsible for applicable taxes, duties, and government charges unless the pricing specifically states otherwise.
We may allow upgrades, downgrades, scheduled plan changes, or cancellation at period end. The timing and effect of those changes may depend on your current plan, payment status, active trial, and billing provider rules.
4.5 Trials and Promotions
We may offer trials, referral credits, promotional access, educator access, beta access, or temporary plan upgrades. Unless expressly stated otherwise:
Trials and promotions may be limited, revoked, modified, or discontinued at any time
They may require a payment method
They may convert, downgrade, or cancel automatically at the end of the trial or promotional period
Eligibility rules may apply
4.6 Refunds
Except as required by applicable law or expressly stated by us in writing, fees are non-refundable.
4.7 Cancellation
You may stop using the Services at any time. If a self-service cancellation flow is available for your plan, you may use that flow. Otherwise, contact support at support@genda.cloud.
Canceling a paid subscription generally stops future renewals, and access to paid features may continue until the end of the current paid period unless otherwise stated.
ACCEPTABLE USE
You may use the Services only for lawful purposes and in compliance with these Terms, your institution's rules, and applicable law.
You must not:
Use the Services to violate law, regulation, or third-party rights
Upload, create, share, or transmit unlawful, infringing, abusive, harassing, defamatory, obscene, deceptive, or harmful content
Use the Services to distribute malware, malicious code, spam, or unauthorized advertising
Impersonate another person or misrepresent your identity, authority, or affiliation
Interfere with, disrupt, degrade, or overload the Services or related systems
Bypass, probe, disable, defeat, or circumvent security, authentication, access controls, quotas, or usage limits
Scrape, crawl, harvest, benchmark, mirror, or systematically extract data or outputs from the Services
Use bots, scripts, or automated means to access the Services except through expressly authorized interfaces
Reverse engineer, decompile, disassemble, model-extract, or attempt to derive source code, prompts, system instructions, model-routing logic, underlying models, or other proprietary aspects of the Services
Use the Services to build, train, evaluate, improve, or inform a competing product, service, model, or dataset
Access the Services if you are a direct competitor for competitive analysis or benchmarking without our prior written consent
Use the Services to cheat, plagiarize, or violate academic integrity rules
Upload personal data or confidential information of others without appropriate rights and permissions
Use the Services in a way that could create risk of harm to minors, schools, users, or the public
We may monitor for abuse, fraud, misuse, and security threats and may enforce technical or policy limits at any time.
USER CONTENT, CONNECTED CONTENT, AND AI OUTPUT
6.1 Your Content
You retain ownership of content you submit, upload, connect, or create through the Services ("User Content"), subject to the rights you grant us in these Terms and any applicable institutional arrangements.
6.2 License to Genda
You grant Genda a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify, transmit, display, perform, distribute, and otherwise use User Content as reasonably necessary to:
Provide, operate, secure, maintain, and improve the Services
Support AI, retrieval, memory, collaboration, classroom, and content-generation features
Troubleshoot, debug, monitor, and prevent fraud or abuse
Comply with law, enforce these Terms, and protect rights and safety
Develop related product functionality, analytics, and service improvements
6.3 Connected Services and Imported Content
If you connect third-party services such as Google Drive, Notion, or similar providers, you authorize us to access, import, process, store, display, and use selected files, metadata, tokens, and related content as needed to operate those integrations and associated features.
You are responsible for ensuring you have the rights and permissions needed to connect and use third-party content through the Services.
6.4 AI Output
The Services may generate text, images, plans, recommendations, explanations, summaries, transcripts, or other output ("Output").
Subject to your compliance with these Terms and applicable law, you may use Output generated for you for your lawful personal, educational, internal, or institution-authorized purposes.
Output may not be unique. The same or similar output may be generated for other users. We do not guarantee that any Output is protectable by intellectual property law, exclusively available to you, or free of third-party claims.
6.5 Content Monitoring and Removal
We are not obligated to monitor User Content or Output, but we may review, block, remove, restrict, or preserve content if we reasonably believe it violates these Terms, institutional rules, applicable law, or creates risk for users, schools, or Genda.
6.6 Feedback
If you provide suggestions, feedback, or ideas about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation to you.
GENDA INTELLECTUAL PROPERTY
The Services, including the software, interfaces, branding, designs, documentation, workflows, prompts, model-routing systems, compiled datasets, and other materials provided by Genda, are owned by Genda or its licensors and are protected by intellectual property and other laws.
Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for their intended purposes.
Except as expressly permitted by us in writing, no rights are granted to you in the Services other than the limited right to use them under these Terms.
THIRD-PARTY SERVICES
The Services rely on third-party providers, platforms, models, and infrastructure. We are not responsible for third-party services, third-party content, or third-party terms.
Your use of third-party services, including payment providers, authentication providers, integrations, communication tools, and AI providers, may also be subject to those providers' terms and privacy policies.
We may add, replace, or remove third-party providers at any time.
PRIVACY
Your use of the Services is subject to our Privacy Policy, which describes how we collect, use, store, disclose, and protect information.
The Services use cookies, session technologies, local storage, logs, analytics, and similar technologies as described in the Privacy Policy.
If you use the Services through a school or institution, your institution may also have policies or agreements that govern your use of the Services and your data.
BETA, EARLY ACCESS, AND EXPERIMENTAL FEATURES
Some features may be labeled or treated as beta, early access, experimental, preview, or similar. Those features:
May be incomplete, unstable, or unavailable at times
May change materially or be discontinued without notice
May have reduced support, backup, or retention expectations
Are provided "as is" and "as available" to the maximum extent permitted by law
EDUCATIONAL AND AI DISCLAIMERS
The Services are designed to support education, not replace human judgment, teaching, supervision, grading, or institutional oversight.
You acknowledge and agree that:
AI systems may generate inaccurate, incomplete, biased, outdated, or fabricated content
Educational content, recommendations, or summaries may not reflect your institution's standards, grading rules, or current curriculum
You must independently review important outputs before relying on them
You are solely responsible for complying with academic integrity and institutional policies
Genda does not guarantee any educational outcome, grade improvement, course completion, admission result, or professional result
The Services are not a substitute for legal, medical, mental health, crisis, or other professional advice
To the maximum extent permitted by law, Genda is not responsible for low grades, failed assignments, academic discipline, plagiarism findings, misconduct allegations, or other educational consequences arising from your use of the Services.
WARRANTIES DISCLAIMER
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." GENDA AND ITS LICENSORS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AVAILABILITY, SECURITY, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
WE DO NOT GUARANTEE THAT ANY FILE, MESSAGE, OUTPUT, CHAT, CLASSROOM RECORD, OR OTHER CONTENT WILL BE RETAINED, DELIVERED, EXPORTABLE, OR AVAILABLE AT ANY PARTICULAR TIME.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
GENDA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, EDUCATIONAL OPPORTUNITY, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS
GENDA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID DIRECTLY TO GENDA FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) CAD $100
These limitations apply regardless of the form of action and even if a remedy fails of its essential purpose, except to the extent prohibited by applicable law.
INDEMNIFICATION
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Genda, its affiliates, officers, directors, employees, contractors, licensors, and agents from and against claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable legal fees, arising out of or relating to:
Your use or misuse of the Services
Your User Content or connected content
Your violation of these Terms
Your violation of law or third-party rights
Your breach of institutional rules, academic policies, or separate agreements applicable to your use of the Services
SUSPENSION AND TERMINATION
15.1 By You
You may stop using the Services at any time. If you want to close an account or cancel a paid subscription, use any available in-product flow or contact support.
15.2 By Genda
We may suspend, limit, or terminate access to the Services, remove content, or disable features immediately, with or without notice, if we reasonably determine:
You violated these Terms or applicable law
Your use creates legal, security, operational, or reputational risk
Your account is involved in fraud, abuse, academic misconduct, or unauthorized activity
Payment obligations are overdue
We are required to do so by law, a court, an institution, or a service provider
Continuing to provide the Services is no longer commercially or technically feasible
15.3 Effect of Termination
Upon termination, your right to use the Services ends immediately. We may retain and use information after termination as permitted by law, the Privacy Policy, backup practices, institutional agreements, fraud-prevention needs, billing obligations, and legitimate business purposes.
Sections that by their nature should survive termination will survive, including sections on intellectual property, privacy, disclaimers, limitations of liability, indemnification, dispute resolution, and general terms.
CHANGES TO THE SERVICES OR THESE TERMS
We may modify, suspend, or discontinue any part of the Services at any time, with or without notice, subject to applicable law.
We may update these Terms from time to time. If we make material changes, we may provide notice through the Services, by email, or by other reasonable means. Your continued use of the Services after the updated Terms become effective means you accept the revised Terms.
GOVERNING LAW AND DISPUTE RESOLUTION
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law rules.
Except where prohibited by applicable law or superseded by a separate written agreement, you agree that any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the courts located in Ontario, Canada, and you consent to the personal jurisdiction of those courts.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE THAT CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
GENERAL TERMS
18.1 Entire Agreement
These Terms, together with any incorporated policies and any applicable order form or written agreement with Genda, form the entire agreement between you and Genda regarding the Services.
18.2 Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
18.3 Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms, in whole or in part, without restriction.
18.4 Force Majeure
We are not liable for delay or failure to perform caused by events beyond our reasonable control, including internet or utility failures, cyberattacks, labor disruptions, natural disasters, war, terrorism, government action, epidemics, or provider outages.
18.5 Notices
We may provide notices to you through the Services, by email, or by other reasonable means. Notices to Genda must be sent to support@genda.cloud unless we specify another contact method in writing.
CONTACT INFORMATION
For questions about these Terms or the Services, contact:
Genda Software Incorporated
8 Pebble Beach Court
Brampton, Ontario, Canada
Email: support@genda.cloud
Phone: +1 (416) 648-3285
By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.